Privacy Policy

Comomg Co., Ltd. (hereinafter "we" or "our company") values our customers' personal information and handles it as described below, in compliance with the Act on the Protection of Personal Information and other related laws and regulations.

1. Name, Address, and Representative of the Business

Comomg Co., Ltd.　3-10-2 Ryoke, Kawaguchi-shi, Saitama 332-0004, Japan　Representative Director: Kazuto Komatsu

2. Information We Collect

We collect the following information.

  • Information provided when you place an order: name, address, phone number, email address, delivery address, order details, name engraving details, etc.
  • Payment information: credit card information is handled by our payment service providers, and we do not retain card numbers
  • Information provided when you contact us or subscribe to our newsletter: name, email address, details of your inquiry, etc.
  • Information automatically recorded when you use our site: browsing and purchase history, cookies, IP address, information about your device and browser, etc.

3. Purposes of Use

We use the information we collect for the following purposes.

  • To fulfill your orders, including shipping products, handling name engraving, and billing
  • To respond to your inquiries
  • To send you news about new products, events, and more (such as our newsletter), only if you have requested it
  • To analyze how our site is used and improve our products, services, and site
  • To deliver advertising and measure its effectiveness
  • To prevent fraudulent orders and misuse
  • To comply with laws and regulations

4. Outsourcing

Within the scope of the purposes of use, we may outsource the handling of personal information to external businesses, such as shipping companies that deliver products, payment service providers that process payments, and providers of our online shop system. When outsourcing, we provide necessary and appropriate supervision to ensure that contractors handle personal information properly.

5. Provision to Third Parties

We will not provide your personal information to third parties without your consent, except as permitted by law.

6. Access Analytics, Advertising, and Cookies

This site uses tools from Google, Meta (Facebook and Instagram), TikTok, and others to analyze access and to deliver advertising and measure its effectiveness. These tools use cookies and similar technologies to collect records of your browsing and purchases and send them to each provider. The information sent may include information that can identify you (such as your email address).

You can disable cookies in your browser settings. However, if you do so, some features, such as the cart, may not work. For how each provider handles information and how to opt out of collection, please see the following pages.

7. Provision to and Outsourcing to Businesses Outside Japan

Our online shop runs on a system provided by Shopify Inc. of Canada, and your information is stored on its servers. In addition, information is sent to businesses in the United States and other countries outside Japan through the analytics and advertising tools described in the previous section. For information on the personal information protection systems of these countries, please see the website of the Personal Information Protection Commission of Japan.

8. Security Management

We take necessary and appropriate security measures to prevent the leakage, loss, alteration, etc. of personal information. We also provide appropriate supervision and training to employees who handle personal information.

9. Requests for Disclosure, Correction, Suspension of Use, etc.

If you request disclosure, correction, addition, deletion, suspension of use, etc. of your personal information, we will verify your identity and respond promptly in accordance with the law. You can stop receiving our newsletter at any time by following the procedure described in the email or by contacting the office below.

10. Contact for Inquiries

Comomg Co., Ltd.　Personal Information Inquiries
Email: shop@comomg.co.jp　Phone: 048-229-8053 (Hours: 9:00–18:00; closed on Mondays and Sundays)
Click here for the contact form

11. Changes to This Policy

We may change this policy in response to changes in laws and regulations or in our business. When we make changes, we will announce them on this page.

Last revised: October 1, 2026