Legal Notice under the Act on Specified Commercial Transactions
| Seller | Comomg Co., Ltd. |
|---|---|
| Person in Charge | Kazuto Komatsu, Representative Director |
| Address | 3-10-2 Ryoke, Kawaguchi-shi, Saitama 332-0004, Japan |
| Phone Number | 048-229-8053 (Hours: 9:00–18:00; closed on Mondays and Sundays) |
| Fax Number | 048-229-8054 |
| Email Address | shop@comomg.co.jp |
| Shop Name | comomg online shop (Comomg Official Online Shop) |
| Selling Price | Prices are shown on each product page, including consumption tax. |
| Charges Other Than the Product Price | Shipping fees (see "Shipping in Japan" and "International Shipping") and bank transfer fees when paying by bank transfer. For deliveries outside Japan, customs duties, import consumption tax, and other charges may apply (these are paid by the customer). |
| Payment Methods | Credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, PayPal, and bank transfer (prepayment). Customers in Europe can also use Bancontact and iDEAL. For details, please see "Payment Methods". |
| Payment Timing | Credit cards and other payment services: Payment is confirmed when you place your order. Bank transfer: Please make the transfer within 14 days of your order date. If we cannot confirm your payment by the deadline, your order will be cancelled. |
| Delivery Timing | In-stock items: Shipped on the Thursday following your order date (if that Thursday is a public holiday, shipped on the Wednesday of the same week). For bank transfer payments, shipped on the Thursday following confirmation of your payment. Out-of-stock items: We will inform you of the delivery date by email (it may take about 2 to 3 weeks). Items with Name Plate: In addition to the above, please allow about 5 business days. For delivery times, please see "Shipping in Japan" and "International Shipping". |
| About Stock | Products are available while stocks last. If an item you ordered is out of stock, we will contact you by email. |
| Returns and Exchanges | Orders delivered within Japan: We do not accept returns or exchanges for reasons of customer preference. Orders delivered outside Japan: We accept returns for any reason within 14 days from the day you receive the items (the cost of sending the items back is paid by the customer; items made to your order, such as items with name engraving, are not eligible). In either case, if an item is defective or you received an item different from your order, we will exchange it or issue a refund, with shipping costs covered by us (please contact us within 7 days of receiving the item). For details, please see "Returns and Refunds". |
| Handling of Personal Information | Please see our "Privacy Policy". |