Returns & Refunds

Returns and Exchanges

Orders delivered within Japan: We do not accept returns or exchanges for reasons of customer preference (for example, if the item is not what you expected or does not suit you). Thank you for your understanding.

Returns for Orders Delivered Outside Japan

For orders delivered outside Japan, we accept returns (cancellation of your order) for any reason within 14 days from the day you receive the items.

  • If you would like to return an item, please let us know through our contact form or by email (shop@comomg.co.jp) within 14 days from the day you receive it. Please send the item back to us within 14 days from the day you notify us.
  • The cost of sending the item back is paid by the customer.
  • We will refund the price of the items and the original shipping cost (standard shipping) using the payment method you used, within 14 days from the day we receive your notice of return. However, we may hold the refund until we receive the returned items or proof that you have sent them back.
  • If the value of an item has decreased because it was used beyond what is necessary to check it, we may deduct that amount from the refund.
  • Items made to your order, such as items with name engraving, are not eligible.
  • If an item is defective or you received an item different from your order, we will exchange it or issue a refund, with shipping costs covered by us, as described in "If an Item Is Defective or You Received an Item Different from Your Order" below.

If an Item Is Defective or You Received an Item Different from Your Order

If an item is defective or damaged on arrival, or if you received an item different from what you ordered, we will exchange it or issue a refund, with shipping costs covered by us. Please contact us by email or phone within 7 days of receiving the item.

  • If a replacement cannot be provided because the item is sold out or otherwise unavailable, we will refund the full price of the item.
  • Made-to-order items and items with laser engraving, such as name engraving, will also be exchanged or refunded if defective.

We cannot accept exchanges or refunds in the following cases

  • More than 7 days have passed since the item arrived and you have not contacted us
  • Scratches, stains, or damage caused by the customer's use or handling
  • The item, its box, the instructions, or other materials have been soiled or damaged

Refunds

  • Credit card and other payment methods: Refunds are made by canceling the charge with the payment provider.
  • Bank transfer: Refunds are made by transfer to the account you specify. We will cover the transfer fee.

Extended Absence or Refusal of Delivery

If an item is returned to us after shipment due to an extended absence, refusal of delivery, or similar reasons, your order will be canceled and you will be charged the round-trip shipping costs.

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